Posts Tagged ‘Penelope Trunk’

They Just Quit!

November 19, 2009
I have long spoken about generational differences within America’s workforce and the challenges – as well as the opportunities – a multi-generational workforce presents.   In this month’s Inc. Magazine, Penelope Trunk answered this question, “How can you tell if a member of Gen Y hates his or her boss?”  This was her response:

“You can’t.  This is a non-confrontational generation. They change politics by voting, not screaming in the streets.  And they change the workplace by quitting, rather than complaining.”

WOW!  If you are familiar with the $cost$ of employee turnover, you likely read that response feeling like you were just issued a solid punch in the gut. Now more than ever, we can’t afford for this generation’s talent, expertise and out-of-the-box thinking to walk away when small changes can keep them happily contributing to our organizations.  Here’s a great way to start:

 

  • Take a “coaching” approach to leadership and assume the best about the employee you are leading.
  • When addressing performance issues, approach employees with an open mind and an open ear – rather than a previously constructed solution to a problem they may not even have acknowledged yet.
  • Recognize there may be concerns they have not addressed and are unwilling to address in a face-to-face meeting with you.  As a leader, construct additional ways to garner feedback from those you lead.
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